How the Window Thermos Replacement Process Works with Solution Thermo

In this article, we provide a clear and structured overview of the complete insulated glass replacement process offered by Solution Thermo—from the initial appointment to post-installation follow-up. You’ll discover each step of the process (consultation visit, parts ordering, installation and after-sales service), the expected timelines, and all required conditions, ensuring an efficient, professional and long-lasting result for your windows.

1. Booking an appointment: simple and fast

At Solution Thermo, everything begins with a free evaluation of your windows. You can choose from three convenient ways to schedule your appointment:

• On your own, using our virtual assistant available 24/7.
  
• By filling out our online evaluation form to request a call back at your convenience.
  
• By calling our team directly through our toll-free line.

2. The visit from one of our advisors

During the appointment, your Solution Thermo advisor comes to your home to take precise measurements of your glass panes and identify the parts needed for repair or replacement.
Then, before the advisor even leaves, you will receive your quote by email.
If you would like to get an approximate price before the advisor’s visit, that is also possible thanks to our no-visit estimate form. Once your proposal is accepted, we confirm the exact measurements before ordering the parts.

3. Accepting the quote and ordering the parts

Once your quote is accepted, a 20% deposit is required. This amount allows us to begin ordering your custom glass panes and any parts needed for your project.
As soon as the deposit is received, the manufacturing and ordering process begins immediately to minimize delays.

4. Scheduling the installation appointment

As soon as all materials are ready, our team contacts you by phone to schedule the installation date. A written confirmation is then sent to you by email. We offer AM or PM appointment windows to better accommodate your schedule.
Some delays are to be expected. Generally, the timeline is around four weeks. However, during peak season, it may range from six to eight weeks. In the winter period, installations are limited to emergencies only.

5. Installation day: efficiency and respect for your space

On installation day, a team of one or two technicians arrives at your home. Our professionals work carefully to replace your thermos panes efficiently and safely.
Here are a few recommended preparations before their arrival:

• Clear access to the windows inside to facilitate the work.
  
• Keep pets away during the visit for their safety and that of our technicians.
  Our teams are known for their excellent customer service. You can expect courtesy and efficiency, while maintaining a clean and respectful environment throughout the intervention.
  

6. After installation: attentive after-sales service

If you have any questions or concerns, our after-sales service team is available to assist you.
Solution Thermo is committed to supporting you before, during, and after your project to provide transparent, efficient, and lasting service.

Replace your thermos panes with Solution Thermo

Replacing your window thermos panes with Solution Thermo means choosing a smooth experience and turnkey service.
Book an appointment today for a free evaluation and restore the full energy efficiency of your windows!